We believe customers, regulators, and end users deserve a clear explanation of how AI is used in TheAutoReply. This document is that explanation. It supplements (and does not replace) our Terms of Service and Privacy Policy.
In TheAutoReply, we use AI to draft reply text in response to customer reviews.
In plain English: TheAutoReply connects to your Google Business Profile, reads incoming reviews in any language, and drafts on-brand reply messages for you to approve or auto-publish. The AI is tuned to your business's voice, location, and industry.
We use Anthropic's Claude family of models for reply generation. We do not train any model on your data.
We do not use the content of customer data to train AI models. Inputs sent to our AI providers are processed only for the purpose of returning output to us, and our providers are contractually prohibited from training their models on those inputs.
By default, every reply is drafted and waits for your approval before anything is posted. Auto-posting is off by default; you can switch it on for 4–5★ reviews only. 1–3★ reviews always wait for you.
Where the Service offers an auto-send, auto-publish, or auto-route option, you can change that setting at any time in the dashboard. We default to human-in-the-loop wherever practical.
AI is fast and useful, but it is not perfect. Please be aware that AI Output may:
You are responsible for reviewing AI Output before relying on it, publishing it, or sending it to third parties.
When Google rejects a reply, “Rewrite per Google’s reason” uses AI to draft a new reply from Google’s stated reason; it waits for your approval like any draft. Attack Shield and the private “Who is this?” match are rule-based calculations, not generative AI, and nothing from a match is sent to the AI.
Some laws require telling people when they are interacting with AI or when content is AI-generated. Here is how that works in TheAutoReply today:
You are responsible for any additional disclosure required by the law that applies to you or your customers, by your industry, or by the platforms you post to.
If someone disputes a message, reply, or other output, the business that sent it can edit or remove it from its dashboard. Anyone can also e-mail hello@frontdeskglobal.com (subject line: “AI question — TheAutoReply”); we will pass it to the business within one business day.
The AI processes only the data needed to perform its function. We minimize input scope wherever possible and avoid sending unnecessary personal information to the model.
Private review matching. Where FrontDesk Global suggests which of your customers may have written a review, that suggestion is shown only to you in your account. It is never put into a public reply. For healthcare businesses it is off by default.
We may update this Disclosure as the Service, the law, or our providers change. Material changes will be communicated by email or in-app notice at least 30 days before they take effect.
Questions: hello@frontdeskglobal.com. Legal: hello@frontdeskglobal.com.
X3 E-Commerce LLC d/b/a FrontDesk Global • Michigan, United States