This Privacy Policy explains how X3 E-Commerce LLC d/b/a FrontDesk Global (“FrontDesk Global”, “we”, “us”) collects, uses, and shares personal information in connection with TheAutoReply (the “Service”).
We have built TheAutoReply with three commitments: we do not sell personal information, we do not train AI models on customer data, and we treat all users — wherever they live — to the same baseline privacy rights.
When we provide the Service to you (our customer), you act as the “controller” of your customers' or tenants' personal information, and we act as a “processor” or “service provider” on your behalf, in the sense those terms are used in the GDPR, CCPA/CPRA, and similar laws.
When we collect personal information directly from you to manage our relationship with you (account, billing, support), we act as a controller. This Policy covers both relationships.
We use information to:
When TheAutoReply uses AI to draft text, we send only the input needed for that task (for example, the review text, your business details, and your brand-voice settings) to our AI provider, Anthropic. Anthropic processes it only to return output to us and does not use it to train its models. Details are in our AI Disclosure.
We share information only as needed to operate the Service:
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
When you connect a Google Business Profile to TheAutoReply, we access the following data via the Google Business Profile APIs, exclusively for the stated purposes:
What we do not do with your Google Business Profile data:
Revocation: You can disconnect your Google Business Profile from TheAutoReply at any time, either from your TheAutoReply dashboard or from your Google account's connected-apps page. Upon revocation we stop accessing your Google data immediately and delete the stored Google access tokens. Reviews and replies already in your account stay available to you (for example, to export as CSV) until you ask us to delete them or your account is closed. E-mail hello@frontdeskglobal.com to have them deleted; we complete deletion within 30 days of your request, except where retention is required by law.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
One customer timeline inside your business account. If your business uses more than one FrontDesk Global product (for example TheAutoReply and PreventNoShows), we link records that refer to the same customer — matched by phone number or e-mail address — so you can see one timeline of that customer’s visits, messages, reviews, testimonials, and calls across your FrontDesk Global products. Linking happens only inside your own business account. We never link, merge, or share customer records between different businesses, and one business can never see another business’s customers.
Two kinds of text-message consent. Each business keeps separate consent records for each phone number:
Quiet hours. Automated texts are sent only between 8:00 a.m. and 9:00 p.m. in the business’s local time. A text that comes due outside that window waits until the window opens.
STOP works per business. Replying STOP to a text from a business stops all further texts from that business through any FrontDesk Global product. It does not stop texts from other, unrelated businesses that also use FrontDesk Global; reply STOP to their messages separately. Replying START to that business opts the number back in. Reply HELP for help, or e-mail hello@frontdeskglobal.com.
AI features and private review matching. Where a FrontDesk Global product suggests which of your customers may have written a public review (by comparing the reviewer’s public display name and timing with your own customer records), that suggestion is shown only to you inside your account. It is never included in a public review reply, never shown to the reviewer or anyone else, and never used to train AI models. For healthcare businesses (such as dental, medical, therapy, chiropractic, pharmacy, and med spa), review matching is off by default. AI is never used to put private customer details into public replies.
We retain Your Content for as long as your account is active. After termination, we retain it for at least 30 days to support export, then delete it within 90 days unless we are required to retain it longer for legal or accounting purposes. Account and billing records are retained for the period required by tax and accounting law (typically seven years).
Depending on where you live, you may have the right to:
To exercise these rights, email hello@frontdeskglobal.com. We will verify your identity and respond within the time required by your jurisdiction (typically 30 to 45 days).
We are based in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S. and other countries where our service providers operate. For transfers from the European Economic Area, the United Kingdom, and Switzerland, we rely on Standard Contractual Clauses or other lawful transfer mechanisms.
We use a small number of cookies to keep you signed in, remember your preferences, and measure aggregate usage. We do not use third-party advertising cookies. You can manage cookie preferences in your browser; blocking certain cookies may break parts of the Service.
The Service is not directed to children under 16, and we do not knowingly collect information from them. If you believe a child has provided us information, contact hello@frontdeskglobal.com and we will delete it.
We protect information using industry-standard administrative, technical, and physical safeguards, including encryption in transit (TLS 1.2+) and at rest, role-based access controls, and continuous security monitoring. No system is perfectly secure; if you suspect unauthorized access to your account, contact hello@frontdeskglobal.com immediately.
We may update this Policy. We will notify you of material changes by email or in-app notice at least 30 days before the changes take effect.
Privacy questions: hello@frontdeskglobal.com. Mailing: X3 E-Commerce LLC d/b/a FrontDesk Global, Michigan, United States.
X3 E-Commerce LLC d/b/a FrontDesk Global • Michigan, United States